What products do you offer?
Junalin offers a curated collection of women's boots, from knee-high and wide-calf western styles to cowboy boots and ankle boots, designed for comfort, quality, and everyday style.
Do you ship within Canada?
Yes, we currently ship exclusively within Canada. This allows us to provide a more reliable and efficient delivery experience for our customers. At this time, we do not offer international shipping. We are continuously working to improve our services and may expand in the future. For now, all orders must have a valid CAD shipping address.
Do you offer free shipping?
Yes — shipping is free on all orders to Canada. Any active promotions will be clearly displayed at checkout.
How long does a refund take?
Once your return arrives and passes inspection, your refund is processed within 10 days. Depending on your bank, it can take a few extra days to show on your statement.
How can I track my order?
Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update after the carrier receives your parcel.
What is your return policy?
You can request a return within 30 days of receiving your order. Items must be unused, unworn, with all tags attached and in their original packaging, along with proof of purchase. Email us at info@junalinboutique.com to start a return.
What should I do if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 48 hours of delivery. Be sure to include clear photos of the item and packaging so we can assess the issue. We will review your case and provide a suitable resolution, such as a replacement or refund. Our goal is to make this process as quick and easy as possible. Your satisfaction is important to us.
Can I cancel or change my order?
Orders can be canceled within 12 hours of being placed. After this timeframe, your order may already be processed and cannot be modified or canceled. If you need to make changes, we recommend contacting us as soon as possible. While we cannot guarantee changes after processing, we will do our best to assist. Acting quickly gives us the best chance to help.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. All payments are processed securely, and the options available to you are shown at checkout. For more details, please visit our Payment Methods page.
Is my personal information secure?
Yes, your privacy and security are very important to us. We use secure systems and encryption to protect your personal and payment information. We do not sell or share your information with unauthorized parties. Your data is only used to process orders and improve your experience. For more details, please review our Privacy Policy.
How can I reach customer service?
You can reach us anytime through the following contact details. Our team is always ready to assist you with any questions or concerns. We aim to respond as quickly as possible to provide you with the support you need. Whether it’s about an order or product inquiry, we’re here to help.
email: info@junalinboutique.com